Terms and conditions – Calabria Shuttle Holiday

Calabria Shuttle Holiday
Terms and Conditions
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Calabria Shuttle Holiday
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Terms and conditions of services Calabria Shuttle Holiday

In accordance with Italian law, Calabria Shuttle Holiday DECLARES :

GENERAL TERMS AND CONDITIONS OF INTERMEDIATION OF THE CALABRIA SHUTTLE HOLIDAY BUSINESS NETWORK

GENERAL RULES

ARTICLE 1 – PREMISES

These General Terms and Conditions of Brokerage of CALABRIA SHUTTLE HOLIDAY GROUP (hereinafter: Brokerage Terms and Conditions) set forth (1) the terms and conditions for the sale and purchase of passenger and baggage transportation brokerage services and (2) the obligations and responsibilities of the INTERMEDIARY and the individuals and entities (CLIENTS) when they order brokerage services and enter into the INTERMEDIATION CONTRACT. Pursuant to these Terms and Conditions of Brokerage, the Parties agree on the rights and responsibilities in the contractual relationship under which the CLIENT orders a transportation brokerage and the INTERMEDIARY connects the transportation of persons and luggage to a CARRIER. These Intermediary Terms and Conditions are an integral part of the INTERMEDIATION AGREEMENT.

These Terms and Conditions of Brokerage are posted at www.calabriashuttle.it.

ARTICLE 2 – DEFINITIONS

“CORPORATE ACCOUNT” means a service for legal entities to register their corporation on www.calabriashuttle.it by entering the correct corporate information to receive benefits listed on the site www.calabriashuttle.it

“OTHER INTERMEDIARY” means a legal entity that transmits information related to the service request on www.calabriashuttle.it and has entered into a business cooperation agreement with the INTERMEDIARY or has created a RESELLER ACCOUNT and may also act as a CLIENT.

“OTHER CARRIER” means a carrier that is not a member of the www.calabriashuttle.it PLATFORM and whose services or products are not negotiated or sold by INTERMEDIARY and INTERMEDIARY has no influence over the performance of the OTHER CARRIER’s services.

“DISCOUNT CODE” means a code that provides a discount of various values granted by INTERMEDIARY to CLIENT in the instances described in these Terms and Conditions of Brokerage and the TERMS AND CONDITIONS OF TRANSPORTATION. The validity of a DISCOUNT CODE is one (1) year from the date of issuance. A DISCOUNT CODE may only be used for a single purchase, any remaining amount may not be used later or transferred, nor may it be exchanged for cash. When the DISCOUNT CODE is redeemed, the CLIENT must pay a fee of at least (1) euro to redeem the DISCOUNT CODE. It is prohibited to post the DISCOUNT CODE on any website, social media, bulletin board or in any other publicly accessible place, except if posted through the tools of the www.calabriashuttle.it web portal (if said tools allow such distribution). In the event of an unauthorized action set forth above, CLIENT expressly agrees that the DISCOUNT CODE shall be disabled accepting the fact that CLIENT will not be able to use it nor will CLIENT be entitled to any refund. CLIENT fully agrees to the foregoing.

“CLIENT” means a person, natural or legal, who transmits the request and orders transportation brokerage services, agreeing that INTERMEDIARY, in its sole discretion and with best efforts, will communicate with and arrange for the CARRIER. The CLIENT may also act as a PASSENGER.

“INTERMEDIATION AGREEMENT” means a contract entered into between INTERMEDIARY and CLIENT when CLIENT agrees to the Intermediary Terms and Conditions, Privacy Policy, and confirms his/her intermediary order.

“TRANSPORTATION AGREEMENT” means the contract entered into between the CLIENT/PASSENGER and the CARRIER, in accordance with the TERMS AND CONDITIONS OF TRANSPORTATION.

“FLEXIBILITY WINDOW” means a time frame that reflects the maximum deviation (in hours) of actual transportation from the CLIENT’s desired arrival or departure time.

“GROUP OF CHILDREN” is a group of at least five preschool or elementary school age children that represents a majority of the passengers in the vehicle. A group of five or more children from the same family is not considered a CHILD GROUP.

“CALABRIASHUTTLE HOLIDAY is made up of the following companies: TOP CLASS srl Viale Kennedy 59V Rende CS – Andirivieni Travel di Eleonora Via Dei Normanni,266 Corigliano Rossano (CS) – Full Travel Service via Cesare Battisti 117 Siderno RC – Star Bus di Soldano Domenico via Melarosa Bagnara Calabra(RC) – Alterego viaggi di Varamo Renato Via largo S. Milano,10 Polistena RC

“INTERMEDIARY” means the Calabria Shuttle Holiday Business Network.

“TIME OF FIRST PICK-UP” means the earliest time by which the PASSENGER is ready for transportation to the designated location. Marked as: “PICK-UP AT (and time)” or similar at www.calabriashuttle.it

“LAST DROP-OFF TIME” means the latest time limit by which the CARRIER is required to release the passenger at the designated location. Marked as: “LAST DROP-OFF (and time)” or similar at www.calabriashuttle.it.

“PASSENGER” means the individual who actually uses the intermediate transportation services in accordance with these Intermediary Terms and Conditions.

“PLATFORM www.calabriashuttle.it” means a commercial platform on www.calabriashuttle.it that enables the demand and supply of occasional passenger and baggage transport services and of which all CARRIERS are members.

“CALABRIA SHUTTLE HOLIDAY TERMS AND CONDITIONS” means the Brokerage Terms and Conditions and the TRANSPORTATION TERMS AND CONDITIONS.

“TRANSPORTATION TERMS AND CONDITIONS” means the terms and conditions between the CARRIER and the CLIENT/PASSENGER as agreed to by the CLIENT and the CARRIER. The TERMS AND CONDITIONS OF TRANSPORTATION are an integral part of the TERMS AND CONDITIONS OF CALABRIA SHUTTLE HOLIDAY.

“SHARED TRANSFER” is a type of transportation in which the INTERMEDIARY combines individual transportation orders with matching routes and destinations and similar or equal departure and arrival times. The range of possible departure times or the TIME OF THE FIRST scheduled PICK-UP and the TIME OF THE LAST DROP-OFF at the selected destination are indicated in each transport offer separately in the booking process. INTERMEDIARY may add additional PASSENGERS in the same vehicle when negotiating a SHARED TRANSFER and set the actual departure time; COMMITTEE expressly agrees to the foregoing.

“CARRIER” means the provider of transportation services in accordance with the TRANSPORTATION AGREEMENT entered into between the CLIENT/PASSENGER and the CARRIER in accordance with the TERMS AND CONDITIONS OF TRANSPORTATION. All CARRIERS are members of the www.calabriashuttle.it PLATFORM.

“CONFIRMATION OF BOOKING” means a statement issued by PLATFORM www.calabriashuttle.it, confirming that CLIENT has properly submitted a brokerage order which INTERMEDIARY is required to execute in accordance with these Brokerage Terms and Conditions. CONFIRMATION OF BOOKING is non-transferable.

“www.calabriashuttle.it” means the website on which the CLIENT submits the request to broker transportation and purchase the transportation of individuals and baggage.

ARTICLE 3 – TRANSPORT RESEARCH AND PRICE

In the booking process, the CLIENT must define the location of departure and arrival and whether the trip is a round-trip or a one-way trip, must also select the departure date and TIME OF LAST DROP-OFF or TIME OF FIRST PICK-UP, as well as select the number of PASSENGERS by correctly selecting the number of adults, children and infants.

A child is a person between the ages of 2 years and 12 years or less. An infant is a person between the ages of 0 and 2 years old. If there are children or infants among the PASSENGERS, the CARRIER shall provide, also for a fee, an adequate number of child and/or infant seats in relation to the number of children and/or infants selected in the reservation process. If the CLIENT does not select the correct number of children and/or infants in the reservation process, INTERMEDIARY shall not be obligated to initiate and complete the transportation brokerage for either the child or infant or their guardian and INTERMEDIARY shall not be liable for any damages to the CLIENT/PASSENGER that may result.

During the booking process, the CLIENT must enter the following information about the PASSENGERS: first name, last name, cell phone number, email address, and departure and arrival locations (if necessary and if different from those originally chosen) for each PASSENGER.

If the reservation is made for more than 8 people, the CLIENT may, in the reservation process, enter only the information for the first PASSENGER or the information for all PASSENGERS. If the CLIENT were to enter only the information for the first PASSENGER, the first PASSENGER must bring a list of all PASSENGERS with him/her and turn it in to the driver on the day of transportation. The first PASSENGER stated in the order is the owner of the reservation and is considered to be the one who has been authorized by the COMMITTEE and the other PASSENGERS to modify the transportation for all PASSENGERS or for an individual PASSENGER.

The CLIENT agrees to inform all PASSENGERS for whom the CLIENT books transportation brokerage of these TERMS AND CONDITIONS OF INTERMEDIATION, TERMS AND CONDITIONS OF TRANSPORTATION and Calabria Shuttle Holiday’s Privacy Policy and to ensure that they accept them in full. Otherwise, the CLIENT shall be liable for any damages to the INTERMEDIARY.

In the case of booking the transport intermediation for an airport or other places from which the PASSENGER continues the journey by other forms of transport, the calculation of the TIME OF THE LAST DROP-OFF or, in case of return, the TIME OF THE FIRST PICK-UP, is of the utmost importance.

These calculations and timings are the responsibility of the CLIENT, consistent with the OTHER CARRIER’s itinerary, schedule, instructions and requirements. Taking into consideration the OTHER CARRIER’s itinerary, the COMMITTEE itself shall define the latest arrival time at the location from which the passenger is to continue travel with the OTHER CARRIER and/or define the earliest arrival time to the pick-up location from which the PASSENGER is to continue travel with the CARRIER.

INTERMEDIARY assumes no responsibility for any delays by OTHER CARRIERS or any liability for any resulting damages to the CLIENT and/or PASSENGER due to any informational calculation or due to an incorrect estimate by the CLIENT regarding the LAST DROP-OFF TIME or the FIRST PICK-UP TIME.

The INTERMEDIARY, the OTHER INTERMEDIARY and the CARRIER do not assume any responsibility for the (incorrect) choice of departure and arrival times that depend on the flight itinerary or on OTHER CARRIERS, since the arrival and departure times of OTHER CARRIERS may change and OTHER CARRIERS communicate such changes only to their own passengers.

The price of the brokerage/transportation is not fixed and depends on the type of transportation chosen by the CLIENT and the demand for services on the specified route at the specific time and date.

ARTICLE 4 – BOOKING, PAYMENT AND CONFIRMATION

After providing all required data at www.calabriashuttle.it, the CLIENT will be offered several transfer options for the selected times on the specified date.

The INTERMEDIARY negotiates two different types of transport, which differ according to the limits and characteristics of the service: PRIVATE TRANSFER and SHARED TRANSFER.

The CLIENT must select a type of transportation for each direction and register and/or log on to www.calabriashuttle.it by entering the required data and confirming that the CLIENT fully agrees with the TERMS AND CONDITIONS OF CALABRIA SHUTTLE HOLIDAY and CALABRIA SHUTTLE HOLIDAY’s Privacy Policy. INTERMEDIARY shall not be obligated to broker transportation to any CLIENT who has not fully agreed to the CALABRIA SHUTTLE HOLIDAY TERMS AND CONDITIONS and CALABRIA SHUTTLE HOLIDAY Privacy Policy.

The CLIENT can then continue to the next step – payment. Payment can be made with the credit and debit cards listed on www.calabriashuttle.it. If the CLIENT saves the credit/debit card details when making a reservation, all subsequent brokerage orders can be paid with the same card without having to re-enter the card details.

ARTICLE 5 – CONCLUSION OF THE INTERMEDIATION CONTRACT

When payment is confirmed, the INTERMEDIATION CONTRACT is concluded and the INTERMEDIARY begins the Intermediation process. The CLIENT receives a VOUCHER, confirming that the transfer booking is complete. The INTERMEDIARY undertakes to carry out the intermediation process, identifies the optimal CARRIER and will ensure to the best of its ability that the selected CARRIER carries out the transport, as requested by the CLIENT, with the exception of the cases contemplated in the above Terms and Conditions of Intermediation.

INTERMEDIARY shall not broker the transportation of GROUPS OF CHILDREN or individuals under the age of fifteen (15) years without an adult chaperone or written consent of the legal guardian, nor shall INTERMEDIARY broker the transportation of animals without prior written approval of INTERMEDIARY and an accompanying janitor.

If SHARED TRANSFER is chosen, INTERMEDIARY may identify different/multiple CARRIERS to perform the transportation. The CLIENT expressly agrees that the INTERMEDIARY may arrange for different/multiple CARRIERS during a conveyance as a result of which it may be necessary for PASSENGERS, along with their luggage, to move from one vehicle to another en route to their final destinations.

ARTICLE 6 – PASSENGER NOTIFICATION AND ITINERARY

One day prior to the day of the last drop-off selected in the booking process, the PLATFORM www.calabriashuttle.it will send the CLIENT/PASSENGER a message, via SMS and/or email, indicating the travel itinerary. The itinerary will indicate a specific time and place of departure. In the event of a communications malfunction, such as of the computer system, the telephone network or the Internet connection, this shall be considered as force majeure, and the INTERMEDIARY shall not be liable in any way if the PASSENGERS do not receive the information relating to the transport.

In the event of unforeseen circumstances that result in changes to the initial reservation, INTERMEDIARY will send the PASSENGER another/new notification message containing the new information about the departure time, departure location, CARRIER and vehicle. The PASSENGER should consider the most recent message as the correct one.

INTERMEDIARY uses the PASSENGER reference data and contacts provided by the CLIENT and is not responsible or liable for the accuracy of the data. INTERMEDIARY shall have no liability for any damages that may result from the use of incorrect data or personal contacts provided by the CLIENT.

ARTICLE 7 – BAGGAGE

The INTERMEDIARY and OTHER INTERMEDIARIES are not responsible, nor do they assume any liability for personal effects lost or forgotten in the vehicle.

ARTICLE 8 – CANCELLATION OF THE INTERMEDIATION CONTRACT BY THE PRINCIPAL

In case of cancellation of the order, for any reason, by the CLIENT, the amount paid will be refundable for cancellations received within 48 hours before the start of the transport. The passenger will be credited on the same means used for payment.

For cancellations received 47 hours to 0 hours before the start of the service, or in the event of a no-show, no refund will be given.

At the time of booking, the CLIENT fully accepts these cancellation rules which are an integral part of the TRANSPORTATION AGREEMENT.

ARTICLE 9 – CANCELLATION OF THE BROKERAGE CONTRACT BY THE INTERMEDIARY

The INTERMEDIARY has the right to cancel the intermediation, and consequently the transport itself, and to reimburse the CLIENT for the full amount paid only on condition that the INTERMEDIARY notifies the CLIENT of the cancellation, by SMS or e-mail, at least 3 days before the date of the FIRST PICK-UP of the PASSENGER. In such event, INTERMEDIARY shall not be liable for any other damages or costs incurred by the CLIENT and/or PASSENGERS. The CLIENT and/or PASSENGERS expressly agree to this.

The INTERMEDIARY has the right to cancel the transfer brokerage within 24 hours after the purchase and issuance of the voucher, if an error is found in the purchase system. In this case, INTERMEDIARY will promptly notify the CLIENT and refund the fee paid. In such case, the INTERMEDIARY shall not be liable for any other damages or costs incurred by the CLIENT and/or PASSENGERS. The CLIENT and/or PASSENGERS expressly agree to this.

The INTERMEDIARY has the right at all times to cancel the intermediation of the transportation and consequently the transportation itself without any refund of the fee paid, should he discover any abuse of the program and/or purchasing system by the CLIENT and/or other INTERMEDIARIES and/or PASSENGERS. In such case, INTERMEDIARY shall not be liable for any other damages and costs incurred by the CLIENT and/or PASSENGERS. The CLIENT and/or PASSENGERS expressly agree to this.

ARTICLE 10 – BREAKAGE OF THE VEHICLE

If the vehicle breaks down, INTERMEDIARY will provide replacement transportation. If a replacement vehicle cannot be provided within four (4) hours after the breakdown of transportation due to the breakage, the CLIENT shall receive a full refund of the fee paid.

In cases of vehicle breakdown, where INTERMEDIARY has provided replacement transportation, the CLIENT/PASSENGER expressly agrees that he/she shall not be entitled to any reimbursement or compensation for damages unless it is proven that the mechanical breakdown was caused by gross negligence or willful misconduct of the CARRIER. In such event, INTERMEDIARY and CARRIER shall not be liable for any other damages or costs incurred by the CLIENT and/or PASSENGERS.

ARTICLE 11 – CONFIDENTIALITY

INTERMEDIARY shall treat all information relating to or pertaining to contracts entered into as a trade secret, except as required by applicable law or requested by any competent authority.

ARTICLE 12 – PROTECTION AND USE OF PERSONAL DATA

The personal data and other information of the CLIENT/PASSENGERS received by the INTERMEDIARY through www.calabriashuttle.it pursuant to these Terms and Conditions of Brokerage are the information necessary for the fulfillment of obligations and/or execution of rights under the INTERMEDIATION CONTRACT.

By accepting Calabria Shuttle Holiday’s Privacy Policy, which is an integral part of these Brokerage Terms and Conditions, CLIENT/PASSENGER authorizes and permits INTERMEDIARY to collect, process, store, use and share CLIENT/PASSENGER’s personal information as set forth in these Brokerage Terms and Conditions and the Privacy Policy.

When the CLIENT also makes reservations for services for other PASSENGERS, the CLIENT is responsible for obtaining their written consent for such disclosure/use of personal information. If the CLIENT completes the booking process and purchase, the CLIENT shall be deemed to have obtained the written consent of all PASSENGERS.

The CLIENT/PASSENGER expressly allows the INTERMEDIARY to use all personal data provided by the CLIENT/PASSENGER including the CLIENT/PASSENGER’s telephone number and/or e-mail address in case of emergencies and in other cases, and to provide such data to the CARRIER performing the service covered by the INTERMEDIATION AGREEMENT.

The CLIENT/PASSENGER expressly allows the INTERMEDIARY to keep track of the CARRIER’s vehicles on the transportation ordered by the CLIENT.

The INTERMEDIARY must protect and manage all personal data of the CLIENT/PASSENGER, in line with current data protection regulations.

The INTERMEDIARY may store, manage, analyze the data on its own behalf, or the data may be stored, managed, analyzed by a third party contracting with it, who is granted access to these data through a contract in which the personal data is protected in the same manner.

CLIENT/PASSENGER expressly agrees that personal data may be used for the performance of any contract and for analysis in support of Calabria Shuttle Holiday’s business activities and direct marketing. Additional information regarding the use, analysis, and transmission of personal data is listed and described in Calabria Shuttle Holiday’s Privacy Policy, which is an integral part of these Terms and Conditions of Brokerage.

ARTICLE 13 – COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

CALABRIA SHUTTLE HOLIDAY carefully protects its intellectual property, including but not limited to copyright and/or industrial property.

All trademarks and any Calabria Shuttle Holiday trademark, jointly and individually, are protected as registered trademarks and/or copyrights. All the contents, forms and design accessible to the user of www.calabriashuttle.it in whole or in part are protected by the regulations on the protection of intellectual property, including but not limited to the regulations on the protection of copyright and/or industrial property.

Any unlawful use of any of CALABRIA SHUTTLE HOLIDAY’s intellectual property, including but not limited to the copying, distribution and transmission of intellectual property or the inclusion of CALABRIA SHUTTLE HOLIDAY Group’s intellectual property in other works of authorship, allowing third parties to access or use CALABRIA SHUTTLE HOLIDAY Group’s intellectual property, or any other use not expressly authorized in advance by CALABRIA SHUTTLE HOLIDAY Group in writing, is strictly prohibited.

The visitor of the web site www.calabriashuttle.it is responsible for any and all damages caused to CALABRIA SHUTTLE HOLIDAY group by a violation of the obligations and limitations set forth in this article.

ARTICLE 14 – FORCE MAJEURE

The INTERMEDIARY is not responsible and shall not be liable for non-performance or delay in the provision of transport intermediation due to a situation of force majeure (external reasons which are unforeseeable and could not be avoided and/or postponed). The INTERMEDIARY is not liable for any damages, nor is it obliged to give any reimbursement to the CLIENT and/or PASSENGER, in the event of force majeure.

Acts of terrorism and cyber-attacks are also considered force majeure.

An act of terrorism is any violent act that endangers human life, property, or movable or immovable infrastructure by force, violence, or threat and is carried out for political, religious, ideological, or similar purposes and with the purpose of influencing the government of a country or to intimidate the public or a portion thereof, or has such an effect.

A cyber-attack is a malicious attack accomplished by using or operating a computer, computer system, computer software or hardware, data collection, computer database, microchip, integrated circuit or similar device in a computer or other device, malware (malicious code) or process in some other electronic system.

ARTICLE 15 – FINAL PROVISIONS

The INTERMEDIATION AGREEMENT concluded under these Terms and Conditions of Intermediation shall be governed by and construed in accordance with the laws of Italy.

The parties agree that all issues, which may arise, shall be resolved by mutual agreement.

If this is not possible, the parties agree that jurisdiction for all disputes concerning the INTERMEDIATION CONTRACT shall be assigned to the materially competent court, which shall have territorial jurisdiction based on the domicile of the CLIENT, when the CLIENT is a natural person, while in all other cases, disputes shall be submitted to the materially competent court.

In the event of any discrepancy between these Terms and Conditions of Brokerage translated into different languages, the English version shall prevail.

The Euro has been chosen as the currency of business transactions in these Terms and Conditions of Brokerage. All purchases are made in Euros, regardless of the currency chosen for the transaction by the CLIENT at the time of booking.

INTERMEDIARY reserves the right to change these Terms and Conditions of Brokerage at any time and publish them on the website.

These Brokerage Terms and Conditions become effective on the day following their publication on www.calabriashuttle.it, which is February 18, 2022, at which time the preceding Brokerage Terms and Conditions cease to apply.

THE PLATFORM CARRIER/MEMBER states

GENERAL TERMS AND CONDITIONS OF CARRIAGE OF THE CARRIERS INCLUDED IN THE CALABRIA SHUTTLE PLATFORM

GENERAL RULES

ARTICLE 1 – PREMISES

These General Terms and Conditions of Carriage (Terms and Conditions of Carriage) of the Carriers included in the CALABRIA SHUTTLE PLATFORM define the terms and conditions for the sale and purchase of transportation of individuals and luggage, and the obligations and responsibilities of the CARRIER and the CLIENT with respect to the ordering of transportation services and the conclusion of the CONTRACT OF CARRIAGE. Pursuant to these Terms and Conditions of Transportation, the parties agree as to the rights and responsibilities in contractual relationships where transportation is ordered by the CLIENT through an INTERMEDIARY and performed by a CARRIER.

These Terms and Conditions of Carriage are published on www.calabriashuttle.it.

ARTICLE 2 – DEFINITIONS

“TRANSPORTATION CONTRACT” means the contract by which the CARRIER agrees to transport the COMMITTEE or PASSENGER to the designated location and the COMMITTEE agrees to pay the fee for services to the CARRIER. The TRANSPORTATION CONTRACT is executed at least one (1) hour prior to the commencement of transportation when the CARRIER accepts the order.

“INTERMEDIARY” means the Calabria Shuttle Holiday Business Network.

“PASSENGER” means the individual who actually uses the intermediate transportation services in accordance with these Intermediary Terms and Conditions.

“CALABRIA SHUTTLE HOLIDAY TERMS AND CONDITIONS” means the Brokerage Terms and Conditions and the TRANSPORTATION TERMS AND CONDITIONS.

“PRIVATE TRANSFER” – is a type of customized transportation at a specified time, from the specified departure location to the specified final destination, all chosen by the CLIENT. PRIVATE TRANSFER is arranged and implemented for the PASSENGERS specified by the CLIENT when booking the transportation brokerage service. The addition of PASSENGERS from other reservations in the same transportation is not possible. When choosing a PRIVATE TRANSFER at the time of booking on www.calabriashuttle.it, you may choose that the SHARED TRANSFER provide a refund of the fee paid in case of cancellation of the order.

“www.calabriashuttle.it” means the website on which the CLIENT submits the request to broker transportation and purchase the transportation of individuals and baggage.

ARTICLE 3 – CONCLUSION OF THE CONTRACT OF CARRIAGE

The CLIENT expressly agrees that, at the time of agreeing to these TERMS AND CONDITIONS OF TRANSPORTATION, the CARRIER will not yet have been selected from among the CARRIERS that are MEMBERS OF THE PLATFORM. By agreeing to the TERMS AND CONDITIONS OF INTERMEDIATION, the CLIENT authorizes the INTERMEDIARY to select for itself the CARRIER that will perform the TRANSPORTATION as ordered by the CLIENT through www.calabriashuttle.it.

CONTRACTOR agrees that the CALABRIA SHUTTLE PLATFORM will connect the CARRIER and CONTRACTOR at least one (1) hour prior to the scheduled transport.

When the CARRIER accepts the offer, the CALABRIASHUTTLE PLATFORM sends a text message to the cell phone number provided and an e-mail to the address provided by the CLIENT/PASSENGER with information about the CARRIER, the driver’s contact details and other details about the transportation. The same information shall be stored in the CALBRIASHUTTLE PLATFORM. The CLIENT expressly agrees that at that time the TRANSPORTATION CONTRACT is concluded between the CLIENT and the CARRIER. INTERMEDIARY is not a party to this TRANSPORTATION AGREEMENT.

If the CLIENT is not also the PASSENGER, the TRANSPORTATION CONTRACT is entered into between the PASSENGER and the CARRIER at the time the PASSENGER boards the vehicle. INTERMEDIARY is not a party to this CONTRACT OF TRANSPORTATION.

If transportation is performed by more than one CARRIER, of which the CLIENT is informed along with the information from the CARRIERS in the manner set forth above, the TRANSPORTATION AGREEMENT shall be entered into with each CARRIER individually for their respective segments of the TRANSPORTATION.

The CLIENT shall be entitled to the issuance of the invoice either by CALABRIA SHUTTLE GROUP HOLIDAY or by the CARRIER or by the OTHER INTERMEDIARY, as the case may be. The CLIENT expressly agrees to the possibility of receiving the invoice electronically.

For cancellations received 47 hours to 0 hours from the start of service, or in the case of a no-show, no refunds will be given.

At the time of booking, the CLIENT fully accepts these cancellation rules which are an integral part of the TRANSPORTATION AGREEMENT.

ARTICLE 4 – DURING TRANSPORT

Commencement of transportation is defined as the time the PASSENGER takes his/her seat in the vehicle. Prior to entering the vehicle, the driver may require the PASSENGER to present a valid ID or passport (as applicable) and the CLIENT/PASSENGER expressly agrees to this.

The end of transportation is when the PASSENGER leaves the vehicle at the location of its final destination.

Only in case of PRIVATE TRANSFERS the shortest or fastest route will always be taken, unless otherwise requested by the PASSENGERS in exchange for a fee. In the case of SHARED TRANSFERS the vehicle may stop at certain (home) addresses or other locations, this may mean that the route chosen for the final destination is not the shortest or fastest route. When it can be reasonably assumed that transportation will take longer than usual, such as in the event of forecasted bad weather, road work, foreseeable traffic jams, etc., the vehicle may depart much earlier than the scheduled departure time to ensure timely arrival of PASSENGERS at their chosen destinations, of which INTERMEDIARY will notify each PASSENGER by text message or email.

In the event that SHARED TRANSFER is chosen, the transfer may be made in cooperation with multiple carriers, which means that the PASSENGERS, along with their luggage, will have to transfer from one vehicle to another on the way to their final destinations, and the CLIENT and/or PASSENGER expressly agrees to this condition.

The driver always has the right to make a stop if it is necessary for the safety of the trip.

ARTICLE 5 – BAGGAGE

Each PASSENGER has the right to bring with him, free of charge and without prior notice, 2 pieces of luggage in total: one (1) small hand luggage not exceeding 10 KG and measuring 55x40x20 cm and one (1) classic hold luggage measuring 90 x 75 x 43 cm and not exceeding 30 KG. For all other baggage, it is necessary to make a request in advance. The carrier may charge a fee. The fees for specific baggage sizes depend on the type of vehicle used on the selected itinerary. If the size, weight and quantity of the luggage is not within the limits selected by the CLIENT at the time of booking on www.Calabriashuttle.it, or has not been checked in and paid for at least two (2) days prior to transportation, the driver has the right to refuse to transfer such luggage. All luggage must be properly packed for transportation for safety reasons and in a manner that does not damage, injure or soil other luggage and/or the vehicle in any way. If baggage is not properly packed, the CARRIER may, in its sole discretion, refuse to transport such baggage. In the event that the baggage that did not check in ahead of time is properly packed and there is enough room inside the vehicle, the CARRIER may transport the additional baggage, but will charge the carriage of such baggage to the PASSENGER based on the valid price posted at www.Calabriashuttle.it

No unlawful and/or dangerous substances, such as radioactive substances, explosives, flammable substances, gas cylinders with butane or propane, weapons, knives, poisons, corrosive substances, acids, magnets, substances containing viruses or bacteria, illegal drugs, and other objects or substances that impede the movement of the PASSENGERS or may cause injury to the PASSENGERS, their belongings, the vehicle, or the environment are permitted to be carried in the vehicle.

The CARRIER and driver, INTERMEDIARY and OTHER INTERMEDIARY are not responsible, nor do they assume any liability for personal effects lost or forgotten in the vehicle.

ARTICLE 6 – SAFETY, OBLIGATIONS AND RESPONSIBILITIES OF THE PASSENGER, LIMITATIONS IN THE CONDUCT OF THE PASSENGER IN THE VEHICLE AND EXCLUSION OF THE PASSENGER

All vehicles used by the CARRIERS are authorized to carry passengers and are properly insured and inspected in accordance with local regulations. The price of transport includes insurance against accidents for PASSENGERS.

THE PASSENGER is obligated to comply with all reasonable safety requests of the driver of the vehicle. Failure to obey such requests may result in exclusion from transportation, with no right to compensation and/or reimbursement. The CARRIER and driver accept no responsibility in this regard and the CLIENT and/or PASSENGER expressly agree to this.

In cases of misconduct by a PASSENGER, which endangers himself/herself or other PASSENGERS or may cause physical harm or serious discomfort to other PASSENGERS or damage the vehicle or baggage of other PASSENGERS or in any way diminishes the ability of the CARRIER to conduct the transportation, the driver will discontinue the transportation and resolve the problem in order to ensure the safety of other passengers and the vehicle before continuing the transportation. In such a situation, the driver shall, at any time, have the right to refuse or remove from the vehicle the person(s) responsible for the misconduct or misconduct, in which case the removed PASSENGER shall not be entitled to any refund. The CARRIER and driver accept no responsibility in this regard while the CLIENT and/or PASSENGER(s) expressly agree to this.

When traveling in the vehicle, PASSENGERS are prohibited from: opening doors while traveling, throwing objects out of or around the vehicle, obstructing vehicle exits, destroying or stealing equipment or soiling the interior or exterior of the vehicle, or acting in any other manner that may diminish the ability to perform transportation, causing damage to other PASSENGERS, their belongings, the CARRIER and its property, other property or the environment.

PASSENGERS are prohibited from smoking, consuming alcoholic beverages or hard liquor, and/or consuming food (especially if greasy or liquid) and are responsible for recovery and clean-up costs if this proves necessary due to their actions (vomiting, urinating, dumping waste). PASSENGER shall not bring raw, fresh, cooked or dried food and food products into the vehicle unless they are stored in appropriate packaging that prevents food odor from wafting onto the vehicle.

The PASSENGER is liable for any damages caused by failure to comply with these conditions or any rules in accordance with applicable law.

The CARRIER is not obligated to transport a PASSENGER for whom it is reasonable to assume that he or she will cause a disturbance or prevent the CARRIER from fulfilling its obligations to the other PASSENGERS. The driver may refuse to transport a PASSENGER or may remove the PASSENGER from the vehicle if he or she exhibits signs of improper, inappropriate or violent behavior toward the driver and/or other PASSENGERS and/or if the PASSENGER fails to comply with applicable laws or safety regulations, thereby endangering the driver or other PASSENGERS, and/or if the PASSENGER wishes to carry inappropriate luggage or dangerous substances on board. In such cases, the PASSENGER shall not be entitled to any reimbursement and the CARRIER shall not be liable for any damages resulting from the incident.

The driver may deny boarding to a PASSENGER who fails to provide a valid ID card or passport (as applicable) as required.

Exclusion of a PASSENGER pursuant to this Article shall not result in any refund and/or right to damages to the CLIENT and/or PASSENGER and the CLIENT and/or PASSENGER expressly agrees to this.

With regard to COVID-19 security, the CLIENT and/or PASSENGER shall comply with all regulations in effect at the time of transportation.

ARTICLE 7 – DELAYS

PASSENGER Delay:

The CARRIER shall provide its services with best efforts and shall depart on time at the departure time as defined in the notification to the PASSENGER and, in general, shall not wait for the PASSENGER.

In the case of PRIVATE TRANSFERS, the delay of the PASSENGER due to the delays of OTHER CARRIERS may be up to two hours (2). It remains the passenger’s obligation to promptly notify the CARRIER of the delay. After 2 hours, the service will be cancelled for NO-SHOW without any refund. From time to time it will be possible, as an alternative, to agree with the CARRIER a fee for the extra hour of waiting.

If the CLIENT has not properly verified and confirmed the departure time of the OTHER CARRIER, pursuant to Article 3 of the INTERMEDIATE TERMS AND CONDITIONS, the INTERMEDIARY and the CARRIER assume no liability for delays or damages in connection therewith.

The TRANSPORT CONTRACT concluded between the CARRIER and the COMMITTEE shall, in all other cases of delay by the PASSENGER, be considered terminated, and the COMMITTEE expressly agrees that, in such cases, the COMMITTEE shall not be entitled to any refund of the fee paid, which shall be considered as compensation for the termination of the TRANSPORT CONTRACT.

VECTOR Delay:

The CARRIER reserves the right to have shorter delays of up to two (2) hours, which may be caused by waiting for other PASSENGERS, flight delays, traffic conditions, and other unforeseeable events, which the CLIENT expressly agrees to and which the CLIENT should consider when placing the order for transportation.

In general, the CARRIER must depart on time at the time of departure as defined in the notification to the PASSENGER.

If due to the delay of the CARRIER, the PASSENGER misses a connection to the OTHER CARRIER, the CARRIER shall not be held liable, if one or more of the following circumstances occur:

The data/information provided by the CLIENT at the time of booking was inaccurate/incorrect;
The LAST DROP-OFF TIME is not selected correctly;
the delay is due to unforeseeable external events beyond the control of the INTERMEDIARY and the CARRIER (force majeure);
the delay was due to stops requested or agreed to by the PASSENGER during transportation;
the delay is due to unforeseen or unforeseeable circumstances despite the due care of the CARRIER or the INTERMEDIARY.
the CLIENT has not verified and agreed with the departure times based on data from OTHER CARRIERS according to Article 3 of the Intermediary’s Terms and Conditions.

In all other cases, the CLIENT/PASSENGER is entitled to compensation by means of and limited to the amount of the fee paid. The INTERMEDIARY and the CARRIER shall not be liable for any other damages and costs incurred by the CLIENT and/or PASSENGERS.

ARTICLE 8 – EXTRAORDINARY INTERRUPTIONS OF TRANSPORT FOR WHICH THE PASSENGER CANNOT BE HELD RESPONSIBLE

If transportation is interrupted due to other unforeseen events (other than force majeure), for which the PASSENGER cannot be held responsible, the PASSENGER shall have the right to request from the CARRIER either a transfer back to the departure location with his or her luggage within a reasonable amount of time and request that the COMMITTEE be refunded the fee paid, or to withdraw from the contract and request that the COMMITTEE be refunded the fee paid. In either case, the CLIENT shall receive a full refund of the fee paid.

The CLIENT and/or PASSENGER expressly agree that in the event of any other unforeseen interruption of transportation, the CLIENT/PASSENGER shall not be entitled to any other reimbursement or compensation for damages, except where it is shown that the interruption was caused intentionally or by the gross negligence of the CARRIER.

ARTICLE 9 – FORCE MAJEURE

In the event of non-performance or interruption of transportation due to a situation of force majeure (external reasons that are unforeseeable and could not be avoided and/or postponed) that prevent timely performance of the transportation, neither the CARRIER nor the INTERMEDIARY shall be liable for any damages and shall not be obliged to give any reimbursement to the CLIENT and/or PASSENGER in this case.

Acts of terrorism and cyber-attacks are also considered force majeure.

ARTICLE 10 – CARRIER’S LIABILITY

The CARRIER shall be liable for any damage that may arise in an accident in the course of transportation as a result of death, injury, or damage to the health of the PASSENGER in accordance with applicable law.

The CARRIER shall not be liable for any damage caused by the death, injury or health problem of the PASSENGER, if the damage did not occur through the fault of the CARRIER or was caused by the actions or conduct of the PASSENGER, or if it is caused by an event that is beyond the influence of the CARRIER (external events that are unforeseeable and could not be avoided and/or diverted) – force majeure situations.

The CARRIER shall be liable for damage resulting from the loss of or damage to baggage that has been properly checked in and not removed from the vehicle by the PASSENGER, consistent with the provisions of applicable law.

The CLIENT and/or PASSENGER or any other claimant must submit a claim within 15 days of the date on which the damage was caused. The claim must be addressed directly to the CARRIER whose contact information was communicated in the SMS/e-mail sent to the COMMITTEE/PASSENGER after the conclusion of the TRANSPORTATION CONTRACT. At the same time, the CLIENT/PASSENGER must inform the INTERMEDIARY of the request via www.Calabriashuttle.it.

ARTICLE 11 – COMPLAINTS

The CLIENT/PASSENGER may file a complaint regarding the quality and compliance of the performance of transportation services. The complaint must be filed within 10 days after the services have been performed. Complaints must be filed with www.Calabriashuttle.it; CARRIER will not accept, nor handle complaints received by any other means. www.Calabriashuttle.it agrees to respond to any complaint within fourteen (14) business days of receipt of the complaint.

ARTICLE 12 – PROTECTION AND USE OF PERSONAL DATA

The data and other personal information of the CLIENT/PASSENGERS received by the INTERMEDIARY through www.Calabriashuttle.it and pursuant to these Terms and Conditions of Carriage are the information necessary for the performance of the obligations and/or execution of the rights arising from the TRANSPORT CONTRACT.

By accepting Calabria Shuttle Holiday’s Privacy Policy, which is an integral part of these Terms and Conditions of Carriage, the CLIENT/PASSENGER authorizes and permits the INTERMEDIARY to collect, process, store, use and share the CLIENT/PASSENGER’s personal data as set forth in these Terms and Conditions of Carriage and Calabria Shuttle Holiday’s Privacy Policy.

When the CLIENT also makes reservations for services for other PASSENGERS, the CLIENT is responsible for obtaining their written consent for such disclosure/use of personal information. When the TRANSPORTATION AGREEMENT is concluded, the COMMITTEE shall be deemed to have obtained the written consent of all PASSENGERS.

The CARRIER shall protect and manage all the personal data of the CLIENT/PASSENGER in accordance with the regulations in force concerning personal data and with the contract concluded between the INTERMEDIARY and the MEMBER OF THE PLATFORM.

Additional information regarding the use, analysis, and transmission of data is listed and described in Calabria Shuttle Holiday’s Privacy Policy, which is an integral part of these Terms and Conditions of Carriage.

ARTICLE 13 – CONFIDENTIALITY

CARRIER shall treat all information concerning or in connection with contracts entered into as a trade secret, except as required by applicable law or requested by any competent authority.

ARTICLE 14 – FINAL PROVISIONS

The TRANSPORT CONTRACT, entered into in accordance with these Terms and Conditions of Carriage, shall be governed by and construed in accordance with the law of territorial jurisdiction of the CARRIER. The United Nations Convention on Contracts for the International Sale of Goods (CISG 1980) shall not apply to the TRANSPORT CONTRACT.

The parties agree that all issues that may arise, shall be resolved by mutual agreement.

Should this not be possible, the parties agree that jurisdiction for all disputes concerning the TRANSPORT CONTRACT shall be assigned to the competent court, which has territorial jurisdiction based on the domicile of the CLIENT, when the CLIENT is a natural person, while in all other cases, disputes shall be submitted to the competent court of the place where the registered office of the CARRIER is located.

If more than one CARRIER was involved in the transportation, the CLIENT/PASSENGER, or any other person entitled to damages, may bring an action and/or claim for damages only against the CARRIER responsible for the transportation when the accident occurred, except where the first CARRIER has expressly assumed responsibility for the entire transportation.

In case of discrepancies between these Terms and Conditions of Carriage translated into different languages, the Italian version shall prevail.

For the interpretation of these Terms and Conditions of Carriage with respect to the CONTRACT OF CARRIAGE, the law of the country of the domicile of the CARRIER shall apply.

The Euro is the currency chosen for commercial transactions under these Terms and Conditions of Carriage. All purchases are made in Euros, regardless of the currency chosen for the transaction by the CLIENT at the time of booking.

The Carrier reserves the right to change these Terms and Conditions of Carriage at any time and to post them on www.calabriashuttle.it.

These Terms and Conditions shall come into force on the day following their publication on the website www.calabriashuttle.it , which is the , when the previous Terms and Conditions of Carriage shall cease to apply.

THE CARRIERS – THE PLATFORM MEMBERS